Privacy Policy

How we collect, use, and protect your personal information.

Last updated: April 2026

1. About This Policy

All Hours Conveyancing ("we", "our", "us") is committed to protecting the privacy of your personal information. This policy explains how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number, and postal address
  • Property details relevant to your conveyancing matter
  • Identification documents required for verification (e.g. driver's licence, passport)
  • Financial information relevant to your property transaction
  • Information you provide through our website contact forms and fee proposal requests
  • Website usage data collected through cookies and analytics tools

3. How We Collect Information

We collect personal information:

  • Directly from you when you contact us by phone, email, or through our website forms
  • When you engage us to act on your behalf in a conveyancing matter
  • From third parties involved in your transaction, including real estate agents, mortgage brokers, financial institutions, and other legal representatives
  • From public records including Land Use Victoria, council records, and water authority records
  • Automatically through cookies and analytics when you visit our website

4. How We Use Your Information

We use your personal information to:

  • Provide conveyancing services and manage your property transaction
  • Communicate with you about your matter
  • Comply with legal and regulatory obligations
  • Respond to enquiries and provide fee proposals
  • Improve our website and services
  • Send you relevant updates about your transaction

5. Disclosure of Your Information

We may disclose your personal information to:

  • Land Use Victoria and other government authorities as required for your transaction
  • PEXA (Property Exchange Australia) for electronic settlement
  • Your financial institution or mortgage broker
  • The other party's legal representatives
  • Local councils and water authorities for certificate purposes
  • The State Revenue Office for stamp duty and grant purposes
  • Professional indemnity insurers if required

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected anonymously and used to improve the user experience. You can manage cookie preferences through your browser settings.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Your information is stored securely in accordance with industry standards and our professional obligations as licensed conveyancers.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have questions about this privacy policy or how we handle your personal information: